Privacy Policy

Last updated: January 6, 2026

1. Introduction

Welcome to LetsCompli ("we," "our," or "us"). We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our landlord compliance management platform.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

  • Name and contact information (email address, phone number)
  • Account credentials
  • Property information (addresses, types, details)
  • Compliance certificate information
  • Payment information (processed securely through Stripe)
  • Communications with us

2.2 Automatically Collected Information

When you use our service, we automatically collect:

  • Usage data and analytics
  • Device information (browser type, operating system)
  • IP address and location data
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services
  • Send compliance reminders and notifications
  • Process payments and manage subscriptions
  • Send you reports and compliance updates
  • Respond to your requests and provide customer support
  • Detect and prevent fraud or abuse
  • Comply with legal obligations
  • Send marketing communications (with your consent)

4. Legal Basis for Processing (GDPR)

We process your personal data under the following legal bases:

  • Contract Performance: To provide our services to you
  • Legitimate Interests: To improve our services and prevent fraud
  • Legal Obligation: To comply with UK and EU laws
  • Consent: For marketing communications and cookies

5. Information Sharing and Disclosure

We may share your information with:

  • Service Providers: Clerk (authentication), Stripe (payments), email service providers
  • Legal Requirements: When required by law or to protect our rights
  • Business Transfers: In connection with mergers or acquisitions

We do not sell your personal information to third parties.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Property and compliance data is retained for 7 years after account closure, in line with UK landlord record-keeping requirements.

7. Your Rights (GDPR/UK GDPR)

You have the right to:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate information
  • Erasure: Request deletion of your data ("right to be forgotten")
  • Restriction: Limit how we use your data
  • Portability: Receive your data in a portable format
  • Object: Object to processing based on legitimate interests
  • Withdraw Consent: For marketing and cookies

To exercise these rights, contact us at info@letscompli.co.uk

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure.

9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA. We ensure adequate safeguards are in place, including Standard Contractual Clauses approved by the UK ICO.

10. Children's Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Cookies

We use cookies and similar technologies to improve your experience. See our Cookie Policy for details.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by email or through our service.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at:

Email: info@letscompli.co.uk
Address: LetsCompli, UK

14. Supervisory Authority

You have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at https://ico.org.uk